Since the departure of Ed Delgado from Five Star, some years ago, any hope of meaningful discussions turned towards the commercialized pomp and circumstance most vividly portrayed in Shakespeare's play Othello. Candidly, Delgado's last meaningful attempt to change the Industry from being simply a black hole sucking money in was with his publication about the need for a Universal Work Order. In fact, Delgado's paper from June 2017 was written in his then position as President and CEO of the Five Star Institute and on behalf of the National Mortgage Servicing Association . . .
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