Tue May 13 21:56:25 EDT 2025
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Whistleblower Calls for HUD/DOJ OIG Investigation into Spectrum Solutions Acquisitions

A federal contractor has come forward with explosive allegations of fraud, bid manipulation, wage violations, and systemic oversight failures under the U.S. Department of Housing and Urban Development’s (HUD) Marketing and Management (M&M) Field Service Management (FSM) contract. At the center of the claims is Spectrum Solutions Acquisitions (SSA), a current FSM contract holder, accused of engaging in deceptive billing practices and violating federal procurement and labor rules—with potential complicity or willful ignorance from HUD staff.

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MCS and the Mortgage Field Services Industry: Underpaid Labor, Overdue Payments, and a System Built on Exploitation

In the world of mortgage field services—a sector responsible for inspecting and maintaining vacant or foreclosed homes—there’s a widening chasm between the pay received by the boots-on-the-ground labor and the fees collected by major contractors like Mortgage Contracting Services (MCS). Their moniker, Making Communities Shine, a play upon the acronym, has simply been a tarnishing upon the Industry and Labor, at large. While companies like MCS boast a federal contract worth millions through the GSA Schedule, field inspectors continue to earn as little as $8 per inspection, often with only a few calendar days to complete the work.

Despite GSA-approved rates — seen below — showing prices like $20.10 for an inspection or $47.86 for a loss draft inspection, labor subcontractors report receiving only a fraction of that—commonly $8 or less—without mileage or administrative compensation. These inspections must be completed quickly, often under tight and rigid deadlines, regardless of location or environmental conditions.

A System Built for Delay and Chargebacks

Getting paid for completed inspections is another battle. Laborers routinely wait weeks or even months to be paid, despite contractually submitting the required photo documentation and reports within the demanded timelines. Even then, many report spurious chargebacks—penalties for alleged issues such as not providing “enough photos,” blurry images, or vague justifications that are rarely open to appeal. Others see bids slashed arbitrarily, where a contractor proposes $1,000 for debris removal, but is approved for only $400—with Labor still expected to complete the original scope without additional pay.

These chargebacks and bid reductions disproportionately affect labor, who have no leverage or recourse in most cases. And while MCS bills government entities at the full GSA rate, the actual payment to the laborer is often less than 25% of that rate—effectively padding profits at the expense of those doing the real work. Add to this the mandatory discounting of the price and you have a shadow network of indentured servants.

Inflation, Tariffs, and Stagnant Wages

Making matters worse, this exploitation is happening against a backdrop of historic inflation, rising fuel prices, tariffs on building materials, and an ever-increasing cost of living. Yet, the pay for field service inspectors has not changed in over 30 years. Many in the industry report being paid the same $8–$10 per job today that was offered in the early 1990s, even though MCS and others are charging clients at modern, often premium rates.

Basic tools like smartphones, high-speed internet, and fuel are all paid for by Labor. There are no reimbursements for driving hundreds of miles a week, no hazard pay for dangerous or dilapidated conditions, and no overtime protections.

The Consequences of Neglect

The impact is both economic and structural. Labor is leaving the industry en masse, seeking better-paying jobs in unrelated sectors. This exodus of experienced inspectors and maintenance providers is already showing cracks in the system. Turnaround times are increasing, quality is declining, and more work is being shuffled between fewer vendors with less training—all while the companies managing the contracts continue to post profit margins buoyed by cutting corners and squeezing labor.

The GSA contract with MCS runs through February 2027. It gives a peek into the $1.4 billion dollar annual industry and unless significant reforms are introduced—including minimum labor compensation standards, transparent chargeback processes, and inflation-based pay adjustments—the mortgage field services industry may find itself unable to retain the workforce it depends on.


Conclusion

In a sector where prompt, accurate, and often hazardous fieldwork is essential to protecting the value of federally-backed assets, it is unconscionable that the very people performing that labor remain underpaid, under-protected, and overlooked. Without reform, the foundation of mortgage field services—already weakened by decades of neglect—may collapse under the weight of its own exploitation.

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Whistleblower Raises Alarm Over Fraud, Wage Violations, and Bid Manipulation Under HUD Field Services Contract

A contractor working under HUD’s Marketing and Management (M&M) Field Service Management (FSM) program has formally requested whistleblower protection after exposing what appear to be deeply troubling procurement practices, potential fraud, and wage violations involving Spectrum Solutions Acquisitions (SSA), a current contract holder in one of HUD’s regions. For years, HUD has allowed the fraudulent actions of multiple M&M FSM Awardees to go unanswered. Additionally, the Mortgagee Compliance Manager (MCM) has been asleep at the wheel. The whistleblower, fearing retaliation from both . . .

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Eight Years Into Bankruptcy, National Field Network’s Victims Still Unpaid While Insiders Walk Away Enriched

Trenton, NJ – May 5, 2025

Eight years after three Field Service Technicians, contractors in the mortgage field services industry, brought forward an involuntary bankruptcy against National Field Network, not a penny has been paid to Labor. This, as lawyers continue their feeding frenzy like some Discovery Channel episode of Shark Week. In fact, the level of billing has reached such an extreme level that the years-before documentation of lawyer hours have disappeared from the docket statement. Everyone had their fingers in the proverbial pie that ultimately raped Labor — brutally and savagely. Firms like Reverse Mortgage Solutions, HUD, Fannie Mae, and multiple NAMFS members laid Labor bare upon the buffet table and after eating the corpse, picked the flesh from their teeth with Labor’s bones. Eight years later, the bankruptcy trustee, the very same trustee whom refused to call Labor victims, is churning out yet more filings while watching a bankruptcy in another unknown case.

In 2018, unpaid workers forced National Field Network (NFN) into involuntary Chapter 7 bankruptcy (Case No. 18-16859-CMG, U.S. Bankruptcy Court, District of New Jersey). The action was meant to reclaim stolen wages and hold those responsible accountable. Instead, eight years later, the case drags on, and the very people who were defrauded—small contractors and laborers—remain uncompensated, unheard, and exhausted.

No Payouts, No Justice — Just Endless Filings

Despite initiating the case, the petitioning laborers have received no restitution—not even the courtesy of meaningful dialogue with the Chapter 7 Trustee Michele Dudas, who continues to cycle through a revolving door of filings and adversary cases that appear to produce no recoveries.

In fact, the only asset realized on any docket statement—the sale of NFN CEO Shari Nott’s New Jersey home—is held in escrow by Oglensky’s personal attorneys, not the trustee, and no portion of it has been disbursed to victims.

To date, Dudas has not filed nor presented a public plan for distribution nor presented a resolution path to the petitioners. Instead, legal maneuvering continues while Labor watches their hopes—and financial futures—fade. Eight long, grueling years with no end in sight.

A Trustee’s Long-Awaited Admission of Victimhood

For years, Chapter 7 Trustee Michele Dudas declined to acknowledge the petitioners as victims in any formal capacity. Though she didn’t dispute that harm occurred, she refused to characterize it in human terms—sparking contentious email exchanges with investigative outlet Foreclosurepedia over whether those defrauded by NFN qualified as victims under the law.

That silence ended on November 13, 2023, when Dudas filed the following admission in court:

“The Trustee recognizes that many of the creditors in this proceeding have suffered more than just a monetary loss at the hands of the Debtor as operated by Nott – they are actual victims, which have had their business lives and personal affairs devastated by this Debtor and Nott.”

Yet, even with that acknowledgment, no reparations have followed. Justice is nowhere to be found in the bankruptcy court in New Jersey where the scales appear to be pressed upon by the fat fingers of corruption.

A System that Rewards the Wrong People

The injustice doesn’t end with delay. It continues in how the system has rewarded insiders while the victims wait.

  • Victor Deutch, an NFN attorney who attempted to coerce petitioners into accepting “pennies on the dollar” settlements, was eventually forced into bankruptcy himself. He has since left the legal profession altogether.

  • Chris Crandell, a former NFN insider, received a sweetheart settlement deal for his role in the financial destruction of the company—agreeing to pay only a fraction of what he owed.

  • The most insulting blow came with Jack Jaffa, who not only secured a favorable settlement shielding him from full liability, but was later allowed to collect funds from the bankruptcy estate—after laborers were denied.

As one victim told Foreclosurepedia during an interview,

“That was a slap in the face to everyone who brought this case forward,” said one petitioner. “He helped cause the damage, and then he walks away with money from the same account we’re not even allowed to touch.”

The very workers whose labor allowed NFN to operate were forced to drain their savings, take out personal loans, and in many cases, shutter their businesses permanently.

Lavish Enrichment Amid Systemic Nonpayment

Under the leadership of CEO Shari Nott, NFN didn’t just mismanage—it exploited. While small businesses were forced to shoulder the burden of unpaid invoices, Nott was living a life of excess. According to court filings and investigative reports, she used company funds to:

  • Buy luxury vehicles
  • Open new companies and buy foreclosed assets in Michigan
  • Purchase homes in New Jersey and the Bahamas
  • Issue multimillion-dollar loans to herself and others
  • Pay for her children’s college tuition

Those who helped her enable it have escaped consequence—or been paid from the very estate meant for restitution.

Endless Filings, No Recovery

Despite launching multiple adversary proceedings, the trustee has recovered virtually nothing. First, a storage locker, now abandoned by the trustee, was a glimmer of hope. Each action, though, has quietly closed without success. The only asset of note—a home in New Jersey allegedly sold as part of the estate—remains locked in escrow, not under the trustee’s control, but held by Oglensky’s personal attorneys. Moreover, though, the costs of the filings versus the sweetheart deals issued to predators whom perpetrated this fraud, are almost as upside down as the stock market is on a daily basis.

To date, none of the petitioners have received compensation, nor have they even been granted a meaningful discussion with the trustee regarding resolution. Instead, communication has centered on an endless stream of new filings—each consuming more time and generating more fees—all at the petitioners’ expense.

What was once a pathway toward justice now appears to be a bureaucratic treadmill that exhausts victims while enriching the legal apparatus managing the estate.

One of the Longest Bankruptcies in New Jersey History?

What was once seen as a path to justice has instead become a drawn-out legal process and billing event for lawyers that many now view as a second injury. With no end in sight, petitioners now believe this could be one of the longest-running bankruptcies in the state’s history. And what do they have to show for it? Eight years of legal expenses, no distribution, and ongoing emotional and financial devastation. Far from being resolved, the NFN bankruptcy has become what some call a zombie case—lingering for years without delivering restitution or resolution.

The process has devolved into a self-sustaining machine—one that feeds the professionals managing the estate while draining those it was supposed to protect. The estate remains active, the legal costs continue to rise, and laborers—who brought the case forward in good faith are still waiting, still watching, and still suffering.

Weekly Wrap-Up: Shifting Ground Beneath the Mortgage Field Services Industry

This past week delivered a flurry of developments across the economy, housing, and federal policy sectors—each with serious implications for professionals working in the mortgage field services industry. From inflation’s lingering grip to federal restructuring that may rewrite the future of default servicing contracts, here’s what you need to know.

📉 Economy: Inflation Cools Slightly, But Wages Still Lag

The Federal Reserve’s latest data shows a marginal cooling of inflation in April, driven primarily by drops in energy and transportation costs. However, core services—including housing, maintenance, and insurance—remain stubbornly high, which directly affects operational costs for field service vendors.

Despite this softening in headline inflation, wages across labor-heavy sectors like property preservation continue to stagnate, while materials and insurance premiums climb. As the real cost of doing business rises, many vendors report difficulty maintaining crews on already razor-thin profit margins.


🏘️ Real Estate: Inventory Rises While Buyer Demand Slows

In the real estate sector, spring listings are up nearly 9% year-over-year, while mortgage rates remain stuck above 7%. The result? A cooling buyer pool, rising Days on Market, and increasing signs of distress in hard-hit areas—especially in states like Ohio, Michigan, and parts of the Southeast.

Behind the scenes, loan delinquency rates ticked up modestly, especially among FHA-backed mortgages. That spells an incoming rise in foreclosure activity later this year, which—ironically—should increase work volume in our sector just as structural uncertainty threatens contract continuity.


🌍 Tariffs and Global Trade: Steel and Electronics in the Crosshairs

The Trump administration’s proposed tariff hikes on Chinese steel, solar, and electronics will likely trickle down to vendors through higher equipment and material costs. Laddering, power tools, and replacement locks—already pricey—may surge if these tariffs take effect.


🏛️ Major HUD Announcement: Behind-the-Scenes Upheaval at the Federal Level

One of the most significant revelations this week came in a communication from HUD, outlining three major federal changes that could reshape the mortgage field services landscape as we know it:

1️⃣ FAR Part 44 Under Review

HUD confirmed that a major rewrite of the Federal Acquisition Regulation (FAR) is underway, with particular focus on Part 44, which governs subcontractor relationships. This could directly affect how prime vendors manage and are held accountable for their vendor networks, with tighter oversight and possibly new thresholds for compliance and reporting.

2️⃣ Executive Order: GSA Contract Consolidation

A new Executive Order mandates the consolidation of commercial contracting under the General Services Administration (GSA). While HUD will lobby to preserve the unique structure of M&M (Marketing & Management) contracts, they cautioned that there are “no guarantees in the current environment.” This move could standardize or even eliminate certain contract vehicles we’ve relied on for decades, vis-a-vis SAM.

Even more sobering: HUD anticipates a significant Reduction in Force (RIF) in late May due to contract transfers, meaning fewer staff to oversee compliance and field support. For vendors, this may translate into slower payment processing, delayed contract actions, and fewer escalation paths.

3️⃣ FSM Contracts & 4.0 Planning

Assuming some contracts survive the consolidation, HUD is initiating a “4.0 planning model” for the next generation of Field Service Management (FSM) contracts. The performance issues tied to at least two current contractors may accelerate the re-competition timeline. A Performance Work Statement (PWS) rewrite is already in the works. As Foreclosurepedia reported yesterday, the International Association of Field Service Technicians (IAFST) submitted a Position Paper to HUD on the matter.

Now is a critical time to engage with HUD or your contracting officers and lobby for meaningful changes to contract structure, inspection requirements, pay schedules, or performance benchmarks in the next-gen models.


🔧 Industry Impact: Uncertainty Breeds Risk

For mortgage field services professionals—from inspectors to contractors and asset managers—the uncertainty around contract stability, subcontracting rights, and staff support at HUD raises existential concerns. If contracts migrate to GSA frameworks, existing small businesses not on those Schedules could be left in the cold. If you need GSA assistance, Foreclosurepedia stands ready to assist you!

Furthermore, any changes to FAR 44 could lead to tighter subcontractor vetting, reduced flexibility, or even new compliance costs for independent vendors.


💡 What You Can Do

  • Stay engaged: Monitor HUD updates, particularly regarding the PWS rewrite and FSM 4.0 planning process.

  • Advocate: Submit feedback through your prime contractor or industry group about changes you want to see in the new contract generation.

  • Prepare: If you’re a subcontractor, begin exploring GSA Schedule eligibility now—just in case.

  • Diversify: Seek additional government or commercial workstreams in case FSM recompetition creates a gap in service opportunities.


📌 Final Thoughts

The mortgage field services industry is entering another transition—possibly one of its most consequential. Between economic headwinds, federal restructuring, and the slow-motion collapse of HUD’s internal resources, vendors and contractors must stay alert, adaptive, and proactive.

The good news? Change brings opportunity. Those who stay informed and advocate effectively will be best positioned to ride out the storm—and help shape what comes next. Want to stay on top of things? Here are a few of our Products to keep you ahead of the curve!



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